Setup Guide

Get your TrainTicker Desktop showing your trains in about 5 minutes: connect it to your WiFi, claim it with the code shown on the board, and pick your station.

What's in the box

TrainTicker board

320 x 80mm display

USB-C cable

1.5m

Power adapter

UK plug

Quick start card

links to this page

You'll also need your home WiFi name and password (2.4 GHz) and a phone, tablet, or computer.

1

Connect to WiFi

Your TrainTicker needs a WiFi connection to fetch the live train times.

  1. Plug in the USB-C cable and connect it to a power socket. Any USB charger works.
  2. The board lights up, shows TRAIN TICKER, then a WiFi setup screen with the network name TrainTicker
  3. On your phone or laptop, open your WiFi settings and join TrainTicker (there is no password)
  4. A setup page opens automatically. If not, go to http://192.168.4.1
  5. Tap your home WiFi network in the list
  6. Enter your WiFi password and tap Connect
  7. The board shows CONNECTING and restarts. This takes about 15 seconds.
1. Your board looks like this when it needs WiFi.
192.168.4.1

TrainTicker

WiFi Setup

BT-HOMEHUB-2A4F
••••••••••
Connect

Your panel restarts and joins your network.

2. The setup page at 192.168.4.1: pick your network and enter its password.

3. It confirms, then restarts on your WiFi.
Tip: If you don't see TrainTicker, wait 30 seconds after plugging in and refresh your WiFi list.
2

Claim your board

Your code will be different. It never uses 0, O, 1, I or L.

Once connected, the board shows an 8-character setup code with thetrainticker.com/claim underneath. It uses easy-to-read characters: no zero, O, one, I, or L.

  1. Reconnect your phone to your home WiFi (it usually does this automatically)
  2. Go to thetrainticker.com/claim
  3. Create an account, or sign in if you have one
  4. Enter the 8-character code from your board and tap Next: choose your station
  5. Type your station (e.g. "Bath Spa" or its code, "BTH"), or find the stations near your postcode
  6. Give the board a name if you like, such as "Kitchen"

Tap Claim board. Within a few seconds the board switches from the setup code to the next trains from your station.

3

Watch your trains

The board shows the next three trains in turn, each for at least 12 seconds and long enough for its calling points to scroll past. When nothing is due it shows your station, No departures and the clock, and at night (roughly 10pm to 7am) it dims automatically.

The next train, its calling points and the clock.
Late at night: No departures, and the time.
Tip: Place the board on a desk or shelf within WiFi range. It's designed to be read from 1-3 metres away.

Understanding the board

The board has four lines, like the departure board on a platform:

The four lines

1: the time and where the train is going
2: 1st, 2nd or 3rd, the platform and the status
3: calling points, operator, coaches and notices, scrolling
4: the clock, with seconds

Status

On time: leaving as booked
Exp 18:40: expected to leave at 18:40
Delayed: late, with no new time yet
Cancelled: not running, with the reason scrolling underneath

Prefer to see all three at once? Switch to the list in your dashboard:

Settings

Change these anytime from your dashboard:

SettingWhat it does
StationThe station whose departures the board shows
Calling atOnly trains that call at a station you choose, such as the one you travel to
PlatformsOnly trains from the platforms you pick
Walk to the stationHides trains that leave before you'd get there
LayoutOne train at a time, or a list of the next three
What to showPlatform, operator, coaches, calling points, where the train is, notices
Colours and clockChange the colours, and choose a 12 or 24 hour clock

Brightness: set any level from 5% to 100% in your dashboard. Between 10pm and 7am the board dims to 15%, or stays at your level if you set it lower. A level you set during that time is used until 7am.

Where to find RESET and power

back of the panelRESET (pin hole)USB-C power

What they do

RESETPress with a pin to restart. Your settings stay
3 × RESETThree presses, a few seconds apart: factory reset, ready for new WiFi
USB-CPower, from any USB socket

Changing WiFi or moving house

  1. Press RESET three times, a few seconds apart, using a pin in the small hole on the left edge of the panel. After the second press the panel shows RESET once more to wipe WiFi. The third press factory resets the panel: it clears the saved WiFi, restarts, and broadcasts the TrainTicker network again.
  2. Follow Step 1 above to connect it to the new WiFi.
  3. Your board stays linked to your account, so there is no need to claim it again.

Troubleshooting

If your board is showing one of these, match it here first. All three clear themselves once the problem goes away, so there is usually nothing for you to do.

Cannot reach your WiFi. Check your router is on and the password has not changed.
Waiting for your router, usually after a power cut. It keeps trying and recovers on its own.
Connected to WiFi but cannot reach us. It reconnects automatically.

Board is blank

Check the USB-C cable is firmly plugged into the board and the power socket.

Can't find the TrainTicker WiFi

Wait 30 seconds after plugging in, then refresh your WiFi list. The network only appears while the panel is on the WiFi setup screen. If the panel is already connected to a network, press RESET with a pin three times, a few seconds apart, to reset it.

Setup page doesn't open

While connected to TrainTicker, go to http://192.168.4.1 in your browser.

WiFi won't connect

Double-check your WiFi password. The panel returns to the setup screen so you can try again. Make sure your router is broadcasting a 2.4 GHz network.

Setup code won't work

Enter it exactly as shown, capital letters and numbers. It never contains zero, O, one, I, or L.

It says No departures

This is normal late at night and at stations with no trains due. If it says this during the day, check the station in your dashboard, and whether a calling-at station, platform or walking time is hiding the trains you expect.

Board seems stuck

Press inside the small RESET hole on the left edge with a pin to restart it. Your settings stay. If it still shows a WiFi problem, check your router has internet, or press RESET three times and redo WiFi setup.

Technical specs

Display128×32 amber LED board, two panels side by side, 320×80 mm, desktop stand
ConnectivityWiFi (2.4 GHz)
PowerUSB-C, 5V
DataLive departures from Darwin, National Rail's train information system
CyclingShows each of the next three trains for at least 12 seconds

Need help?

Email us at hello@thetrainticker.com and we'll sort it out, or try the live demo to see TrainTicker in action.

Try live demo